If for any reason you are not happy with a particular product you’ve purchased, you can return it to us within 14 business days after your order has been delivered. Simply download the return form via our shop and add this form to the product you want to return. The product needs to be returned in it’s original packaging with original product stickers and unopened, if possible.
Note: this rule does not apply to fresh products, cheeses and cheese specialties.
If the item you’ve received does not correspond to the order you’ve made or does not meet the requirements of freshness, this should be reported immediately, so we can make arrangements for the return procedure.